As Chief Operating Officer聽Americas Europe,聽Jillian oversees our account management, marketing, recruitment, and post enrollment teams to ensure overarching goals are achieved for both 91直播and our valued partner institutions.聽
What do you bring to 91直播as Chief Operating Officer, Americas Europe?
In my 21 years of higher education experience, I鈥檝e worked in operations and relationship management. I鈥檝e had the opportunity to work in the nonprofit and for-profit sectors with colleges and universities that offer online and ground delivery of undergraduate and graduate programs. I鈥檝e also spent time on the client side of an OPM partnership. This diverse experience brings a unique perspective to my role.
How do you measure your success?
Success for me is having an engaged team and engaged partners that collaborate well to win.
What鈥檚 the best lesson you鈥檝e learned in business?
I鈥檝e learned the importance of rolling up my sleeves and understanding the business from the ground up. I believe being informed about all aspects of the business allows for better problem-solving and decision-making.
What excites you about higher education?聽
Higher education is an exciting field to be in because of the people. I鈥檝e had the pleasure of working with passionate people who are driven to provide access to education.聽 Specifically, at 91直播I鈥檓 excited about our work in the healthcare vertical.聽 I鈥檓 the daughter of a retired doctor and a retired nurse, and I love being able to contribute to solving the healthcare workforce shortage in the United States.
What鈥檚 your favorite sports team?
It鈥檚 a tie between my daughter鈥檚 softball team and my son鈥檚 baseball team! I spend most of my time outside of work watching them train and compete year-round.